Privacy Policy
Last updated: October 18, 2026
This policy explains what information Ethan and Zachary Marketing LLC ("Belgravia Book", "we") collects when service businesses ("Businesses") and their customers ("Customers") use belgraviabook.com, Businesses' booking pages, text messages and the AI receptionist.
What we collect
- Customers: name, phone number, email, service address (for home services), booking details, notes and intake forms you choose to give (such as gate codes, pets, or health notes for a spa therapist), messages with the AI receptionist and text transcripts of calls with it (callers are told the call is transcribed), and a record of whether and how you agreed to texts.
- Payments: cards are handled by Stripe. We keep only the card brand and last 4 digits, never the full number.
- Businesses: account details, team members, prices, settings, billing details, and business registration details needed for texting (such as legal name, address and tax ID).
- Technical: basic logs (such as IP address and browser) to keep the service secure and working.
How we use it
- To make, change and remind you about bookings, process payments, and answer your questions.
- To let the Business you booked with run its business (its schedule, team, records and reports).
- To send offers only if you agreed to them. You can stop anytime.
- To keep the service secure, fix problems and improve it.
Who we share it with
We share information only with the Business you booked with and with service providers that help us run Belgravia Book, under agreements to protect it: payment processing (Stripe), phone calls and texts (Telnyx), speech-to-text for calls, AI processing for the receptionist and in-app help, email delivery, address checking, and hosting. We do not sell personal information.
Text messaging: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties. Information may be shared with the service providers above only to deliver the messages.
How long we keep it
As long as the Business uses Belgravia Book, or as long as needed for legal, tax and accounting reasons. Text opt-in records are kept for at least 4 years, as phone carriers require. Businesses can delete customer records; customers with past payments have their personal details removed while the payment records needed for the Business's books are kept. When a Business closes its account, it can download its data for at least 90 days; after that we delete it when the Business asks, or when we no longer need it, unless the law requires us to keep it.
Your choices
- Reply STOP to any text to stop texts. Use the unsubscribe link in any offer email.
- To see, correct or delete your information, contact the Business you booked with, or email us at support@belgraviabook.com.
Security
We use encryption in transit, access controls and trusted providers. No system is perfectly secure, but we work to protect your information. Only authorized Belgravia Book support staff can access a Business's account, only to help that Business, and each time is recorded.
Children
Belgravia Book is not meant for children under 13, and we don't knowingly collect their information.
Changes and contact
We'll post updates here with a new date. Questions: Ethan and Zachary Marketing LLC · support@belgraviabook.com